Is there a minimum contract length?
No, there are no contracts.

Do you provide a money back guarantee?
Yes, if at any time during the first 90 days of hosting you are dissatisfied with our service your hosting fee will be refunded. This guarantee does not apply to accounts that have been terminated for spamming.

Do you host adult or warez sites?
No.

Do you provide dial-up services?
No.

What payment options do you provide?
We accept Visa, MasterCard, American Express and Discover credit cards. Payment may also be made by check or money order. Domain registrations are not completed until payment is received.

What operating system does your servers use?
All of our servers use the Windows operating system.

What are your support policies?
Our Help Desk is open from 8:00 am. to 5:00 pm Eastern Standard Time. Most support tickets are answered within 2- 6 hours. Support tickets received at the Help Desk are given priority over email sent directly to the admin or support staff. We will trouble shoot CGI or PHP script installations after you have attempted to install them and have run into a roadblock. If you are unfamiliar with CGI or PHP scripts we will install them for you for a fee of $25.00/hour.

How long does it take to setup an account and how soon will I be able to upload my web pages?
Your account will be activated within 24 hours of receipt of your order. Once your web space is setup we will e-mail you an activation letter that outlines how you can access your new website.

How much am I charged if I go over my bandwidth allotment?
You have the option to upgrade your plan to one that will accommodate your additional bandwidth requirements or we can charge you $25.00 per gig over your limit.

Is my credit card information safe?
Your privacy is our primary concern. For your protection, all sensitive information that you submit to Hosting North America is encrypted and secure. "Sensitive information" includes all credit card information, email addresses and personal contact information.

Do you monitor the content of your customer's websites?
No, We do not monitor the content of any of our customers' websites, nor do we claim any responsibility for said content. Therefore, you are fully responsible for your website's content.